‘The family would like to thank everyone at Hollowells for the compassionate, professional and caring way they supported us following the loss of our late mum, Joan. From our first contact through to the day of the funeral, every detail was handled efficiently with dignity and sensitivity. Special thanks to Amy for overseeing everything and always being available to explain or reassure and to Tracey at Brafield office for the much needed hugs and listening ear. As a family we felt completely looked after and everything proceeded exactly as we wanted it to.’