Privacy and Cookies Policy

Last updated: 14 Oct 2026

This page explains what personal information Hollowells Funeral Directors collects, why we collect it, and what we do with it. It also explains the cookies this website uses.

Who we are

Hollowells Ltd, trading as Hollowells Funeral Directors, 148–150 Beech Avenue, Northampton NN3 2JN.

We are the “data controller” for the information described on this page. This means we decide how it is used and we are responsible for looking after it.

If you have a question about your information, contact us:

What information we collect

When you arrange a funeral with us, we collect the details we need to carry out the funeral. This includes your name, address and contact details, and information about the person who has died.

When you phone us. We record calls for quality and training purposes.

When you fill in the “Plan Your Own Funeral” form, we collect what you enter, including:

  • your name, address, email address and phone number
  • your occupation, marital status, date of birth and place of birth
  • your next of kin’s name, address and phone number
  • where your will is kept
  • your wishes for your funeral, such as music, flowers and charities

When you make a donation in someone’s memory using the funeral donations form, we collect your name, address and email address, the donation amount, the charity you chose, and your Gift Aid choice.

When you email us, we keep your email and our reply.

When you visit this website, we use cookies to collect information about how the site is used. See “Cookies” below.

How we use your information

We use your information to:

  • arrange and carry out funerals, and take payment for them
  • keep a record of your funeral wishes, if you ask us to
  • send you information about pre-paid funeral plans, or contact you about an appointment, only if you ask us to
  • pass donations, and Gift Aid declarations if you made one, to the charity you chose
  • answer your questions
  • understand how people use our website so we can improve it

We only send you information about our services if you have asked us to. You can ask us to stop at any time.

Our legal reasons for using your information

Data protection law says we must have a legal reason to use your information. Ours are:

  • Contract: to arrange the funeral or service you have asked for.
  • Consent: for funeral wishes kept on file, information about funeral plans, and website cookies that are not essential. You can withdraw your consent at any time.
  • Legal obligation: to keep records the law requires, such as financial records.
  • Legitimate interests: to answer enquiries and keep our website working and secure.

Who we share your information with

We do not sell your information. We only share it when we need to, with:

  • the charity you donate to, if you make a donation through our website
  • people who help us carry out a funeral, such as crematoriums, cemeteries, ministers and celebrants, and the registrar, as needed for the funeral you have arranged
  • Stripe, which handles card payments for donations. We do not see or store your card details.
  • credit reference agencies, only if you pay on credit and you have agreed to this
  • companies that provide our website, email and IT services
  • Google, which provides our website statistics and spam protection on our forms

We may also share information if the law requires us to.

Your rights

You have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct information that is wrong
  • ask us to delete your information
  • ask us to limit how we use your information
  • object to how we use your information
  • withdraw your consent at any time, where we rely on it

To use any of these rights, contact us using the details above. We will reply within one month.

If you are unhappy with how we have used your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Cookies

Cookies are small files that a website saves on your device. This website uses:

Cookie Set by What it does How long it lasts
cmplz_* This website Remembers your cookie choices 1 year
_ga, _ga_* Google Analytics Counts visits and shows which pages are used, without identifying you 2 years
_GRECAPTCHA Google reCAPTCHA Stops spam on our forms 6 months
YSC, VISITOR_INFO1_LIVE YouTube Plays the video on our Funeral Plans page Up to 6 months

We only set Google Analytics and YouTube cookies if you accept them in the cookie banner. The cookie banner and reCAPTCHA cookies are needed for the site to work, so they are always set.

You can change your choice at any time using the cookie settings link at the bottom of every page. You can also delete or block cookies in your browser settings.

Changes to this page

We may update this page from time to time. The date at the top shows when it was last changed.