When a death occurs

If you have not had to deal with the death of a loved one before, the necessary arrangements can be quite overwhelming. We’ve outlined some basic guidance below which we hope you will find helpful. Remember – our team are here to help you at this difficult time. You can also download this information as a PDF

Guidance document

Death in a hospital

The Medical Examiner at the hospital will make sure the relevant document, Medical Certificate of Cause of Death is sent to the Registrars Office. An appointment can then be made with Registrars Office either by telephone or online.

Death at home or in a nursing home

First of all, contact the deceased’s doctor who, if satisfied with the cause of death, will issue the Medical Certificate of Cause of Death. Dependent on the surgery, you may need to collect the certificate from the surgery and forward it the Registrars Office yourself or the surgery may offer to do this for you.

If your loved one has died in a nursing home, usually the staff will contact the doctor to come and confirm the cause of death. The doctor will then issue the Medical Certificate of Cause of Death. Dependent on the surgery, you may need to collect the certificate from the surgery and forward it the Registrars Office yourself or the surgery may offer to do this for you.

As soon as the death has been confirmed by a medical professional, you can contact the Hollowells team 24 hours a day on 01604 79 22 22, to ask questions and to arrange for us to bring your loved one into our care.

Unexpected death

If your loved one has not been under a doctor’s care on a regular basis, the emergency doctor will automatically inform the Coroner’s office. This is just a standard procedure and we can offer additional advice to guide you through.

We understand that your loved one may not be in the Northampton area when they pass away, so whether in the UK or abroad, our team can help you bring the deceased back to Northampton.

Registering a death

A death must be registered by law, usually within the registration county or area in which it occurred and usually within 5 days. Under normal circumstances the Medical Certificate of Cause of Death will be forwarded to the Registrars Office by the Hospital Medical Examiner, by the GP or other attending Doctor or in some cases by a family member.

Once this is done the Registration process is quite straightforward:

Contact you the local Registrars Office to make an appointment for them to call you back. During this first contact you will be asked how many copies of the Death Certificate you require. There is a cost per copy payable at the time.

The Registrar will contact you at you agreed appointment time and take you through the registration process. It may be helpful, but not essential if you have to hand the Medical Card and Birth Certificate of the person who has passed away. Make sure you tell them that Hollowells are looking after the funeral arrangements for you so they can send us the documents we need. Once you have answered their questions they will send you the copies of the Death Certificates ordered initially and a notification for Tell Us Once.

Contact Details For Northamptonshire Registrars

The Registration Service covers both North and West Northamptonshire:
North Northamptonshire – 0300 126 3000          West Northamptonshire – 0300 126 7000

Lines are open Monday – Friday from 08:00am to 6:00pm.

Or you can make an appointment via their websites:

North Northamptoshire – click here.

West Northamptonshire – click here.

You can download our guide to Registering a Death in Northampton by clicking here.

If you need to visit one of the Registry Offices please see below for the addresses:

Remember, our team are always here to help and advise, 24 hours a day. Just call us on 01604 792222 – we’re here for you.