When we were aware that Mum was end of life, I contacted yourselves and was supported through the process of what needed to take place when Mum did pass. That took a little while, but when the time came, Hollowells took Mum into their care.

Amy was appointed as our Funeral Director and was exceptional. I was in France at the point Mum passed and was dealing with all arrangements remotely. Amy kept me on track with what was needed and in agreeing the smaller details. I didn’t meet Amy in person until the day of Mum’s funeral, 24th July. I spoke to several members of the team over the time we were planning, everyone was kind, friendly and helpful.

My brother and I were supported on the day by the whole team. My brother took a late decision that he, along with his son and son in law wished to be pall bearers, which the team enabled.

The little touches, like accommodating butterflies on the order of service, and returning pictures, flowers and big butterfly back to St Crispin’s Retirement Village for the wake were all accommodated seamlessly.  Jayne our celebrant was also excellent.

 Dad wanted to see Mum in the chapel of rest and Amy and the team did a fantastic job of preparing Mum. Dad was so happy to see Mum looking more like her old self and at rest. This has been a huge source of comfort for him.

 I have sent personal thank you cards to Amy and her team, and to Jayne, but I wanted to share our positive experience with you. Things could not have been any better, we honoured all Mum’s wishes in her final journey and Dad was so impressed with how everything went.