When my wife died, I decided that I would like the funeral arrangements to be handled by a family firm where the service would be personal, and so I approached Hollowells. From the family’s very first contact we all felt we were in safe hands. We had so many questions and these were all dealt with sympathetically and clearly and all the arrangements leading up to the funeral went very smoothly. Our wishes were carried out to the letter.

On the day itself all the members of Hollowells staff, led by Chloe, looked after us in an exceptional manner: they were attentive and sympathetic but never overbearing in any way. We were able to spend the time we felt we needed at every stage without being rushed, which was very important to us. The orders of service were beautifully produced as were a number of keepsakes. We had decided on having my wife’s cremated remains interred in our local cemetery: Hollowells looked after the arrangements for this and also attended on the day to guide us through that process, which was more than we had expected. A helpful booklet regarding dealing with bereavement was also provided as a follow-up, along with a beautiful orchid.

Losing a beloved wife and mother is unbearably hard, but was softened as much as possible by Hollowells’ exemplary service to our family. Our thanks and appreciation cannot be overstated.