We always tend to use Hollowells, they are so organised. Everything was lovely and exactly as we asked for
We always tend to use Hollowells, they are so organised. Everything was lovely and exactly as we asked for
The Jacquest family would like to take the opportunity to say a big thank you for the love and care we received in arranging the funeral of our loved one Harold Jacquest.
Special thanks to Tracy at Brafield, your support and communication was amazing, what could have been a very stressful time, you enabled things to fall into place. We were so grateful in you finding Trish , the celebrant who conducted the service with love, respect and humour. Special thanks too the undertakers on the day of the funeral, for treating the family, especially my mum, with the utmost respect and dignity and following our request to place the flowers on our brothers grave. Also, thanks to the undertaker today at the internment, so glad we had you involved at this final journey for dad.
From the point of making first contact on a Sunday to gather information I was assured by the compassion shown by the out of hours member of staff, just the fact that the call was ended by the representative calling me by my first name was such a pleasant surprise.
Each time I visited the Beech Avenue premises I was warmly greeted, and I cannot stress how uplifting the décor was and not at all what I was expecting – congratulations to all.
Now to specifically mention Janene, who was very calm/caring and supportive and each appointment. Outlining the process, and each time telling me not to worry and she was always available if needed.
This was extremely helpful as I was the only family member mourning my mum’s passing, and it was very much appreciated at the funeral with the Hollowell’s bearers in attendance.
I have nothing but admiration for you, you do a wonderful job. This is the third time we’ve used you and I wouldn’t hesitate to come to you again. Please send my thanks to Keith who did a brilliant Order of Service and to Chloe for all she has done. You’re all lovely.
It was perfect. Mum would have loved it.
It has been a couple of weeks now since mum’s funeral and we are getting back into some kind of a routine. I just wanted to get in touch on behalf of Dad and the Rockingham family to express our thanks for everything you and Hollowells have done for us. From the very first phone call, through to your initial meeting with us and the funeral ceremony, everything was handled with sensitivity, respect, and the utmost professionalism. As a result, we feel we were able to give mum the ‘send off’ she deserved and celebrate her life with family and friends in a manner she would very much have approved of. Our celebrant, Jayne Harcock, captured the essence of mum’s life beautifully and delivered the eulogy with a fitting balance of respect, empathy, and humour. Thank you all for guiding us through this difficult time with such great dignity.
We would like to thank you all for the kindness and compassion shown throughout the whole funeral process. A difficult time was made a little easier with your professionalism.
A personal thanks to Dale if you could pass our message on we would be grateful
Thank you very much, you did my dad proud
I would like to thank you and your colleagues for arranging my fathers funeral. From my initial contact on 17th July with Terri to my last conversation with Amy, Hollowells have been very helpful, caring, professional and friendly. Amy was amazing in helping us and very patient considering the amount of times I phoned her. She put us in touch with Eugene Matthias, the Celebrant who conducted the service., I must say that he also did an excellent job.
We were very happy with the way your team dealt with everything from Helen’s first home visit to consult Arthur‘s wishes with him from his death bed. We know that that friendly visit gave Arthur comfort and peace of mind that everything would be dealt with in his humble way-a short no fuss affair!!His wishes were honoured and given with compassion and dignity. The family from Wales were more than impressed with the service organised and conducted by Ann O’Neil and her team. His cremation was beautiful, very moving and short. The Reverend Ted Hale honoured Arthur’s wishes and Tony Edward the organist played all Arthur’s requested music.
Once again the family thank you for making this day special to Arthur and us all.
As a family we would like to express our sincere thanks to the staff at Hollowells for the care and compassion shown when we lost our mum in January. From the dignity and respect shown from when mum was placed in your care to our final goodbye we have nothing but gratitude for the kindness, compassion and thoughtfulness experienced at a very emotive time. Having lost our dad in May 2022 it is lovely to be able to say that Hollowells cared for our dad in the same way, for which we will always be grateful.In particular we would like to especially mention Chloe – we entrusted her with arranging our dad’s funeral and when it came time to plan for mum the only person we wanted to help us was Chloe because of her professionalism and sincerity. In addition we would also like to mention Trudy and Tracy for always having a friendly face and a hug when it was needed. Losing our parents so close together was hard but Hollowells’personal approach and genuine care made it that little bit easier which we will never forget.
Thank you from the bottom of our hearts.

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