Luckily, I haven’t had much cause to arrange funerals but compared to my previous experiences Hollowell’s service was exceptional. Chloe Darvill is a credit to you. She was so professional and thoughtful and I want to express my gratitude to her for holding my hand through the process. Obviously, with the regulatory changes caused by the Pandemic and lockdown, we expected the personal touch to be taken away by the regulations but Chloe ensured Nancy had the send off we hoped for her. It was a lovely touch driving by the Salvation Army Church to acknowledge the importance of Nancy’s faith and starting from St Christopher’s so the staff could pay their respects was very thoughtful. We were very impressed with the flowers too, kindly pass on our thanks to the florist.