Hi Janene,

I just wanted to say a huge thank you. 

Since the moment that we first met to begin to organise mum’s funeral, you brought great comfort and support to a difficult situation. Having to make decisions about things that I never thought I’d be having to make yet, was made easier with your guidance and experience. At each stage, you explained the process step by step and at every point you were there on hand to ensure we were fully supported. 

Every time we met, your friendly smile, reassuring wink and comforting hug brought great comfort. Knowing that you were by my side each step of the way was reassuring. Thank you for helping us to give mum the best send off that we could have possibly given her. Your expertise and your personal touch made a difficult situation manageable. I’m sure that mum would have felt very flattered with how special she was made to feel. 

Thank you again for everything.