Introducing the New Serenity Suite
We are pleased to announce the opening of our new Serenity Suite at Beech Avenue. The Serenity Suite can be [...]
Hollowells surpassed my expectations. They were extremely professional, informative, supportive and very sensitive to my family’s needs and requests. Amy was particularly kind and understanding. I wouldn’t hesitate in recommending their services. It’s a rare thing in this day and age that you can say a company are ‘truly special’.
When we were aware that Mum was end of life, I contacted yourselves and was supported through the process of what needed to take place when Mum did pass. That took a little while, but when the time came, Hollowells took Mum into their care.
Amy was appointed as our Funeral Director and was exceptional. I was in France at the point Mum passed and was dealing with all arrangements remotely. Amy kept me on track with what was needed and in agreeing the smaller details. I didn’t meet Amy in person until the day of Mum’s funeral, 24th July. I spoke to several members of the team over the time we were planning, everyone was kind, friendly and helpful.
My brother and I were supported on the day by the whole team. My brother took a late decision that he, along with his son and son in law wished to be pall bearers, which the team enabled.
The little touches, like accommodating butterflies on the order of service, and returning pictures, flowers and big butterfly back to St Crispin’s Retirement Village for the wake were all accommodated seamlessly. Jayne our celebrant was also excellent.
Dad wanted to see Mum in the chapel of rest and Amy and the team did a fantastic job of preparing Mum. Dad was so happy to see Mum looking more like her old self and at rest. This has been a huge source of comfort for him.
I have sent personal thank you cards to Amy and her team, and to Jayne, but I wanted to share our positive experience with you. Things could not have been any better, we honoured all Mum’s wishes in her final journey and Dad was so impressed with how everything went.
I just wanted to thank Hollowells, and especially you Amy, for the professional service that was provided at Mum’s funeral. I will also be thanking Andrew for the lovely service but so many people said how well they thought it all went and what a lovely send-off she had. When we spoke on Tuesday I did mention the effort that Keith and the Design Team went to in order to enhance a photo of very poor quality. They managed to improve it significantly enough though so that it could appear on the back of the Order of Service so we really appreciate the efforts that the whole team went to.
So, from all of the family, thank you once again.
Brian, Rachel, and Chris we just wanted to say a very big thank you for the wonderful way you conducted Linda’s funeral service on Tuesday. It was everything we had hoped for and you played a big part working with us to make it a special day we shall never forget.
The wake too was a lovely occasion with over 80 friends and relations chatting and telling stories of the time they spent with Linda, many not appreciating all the things she achieved during her lifetime. They too were very complementary about the service and the way the day was organised.
From initial contact with you, Chloe, we felt a great weight had lifted from our shoulders. You gently and subtly guided us down a path which led to the best possible day Mum could ever have had under the circumstances.
On behalf of myself and my family we would like to thank you and your team for the respect and kind consideration shown to us for the final arrangements for Sarah Ann Smith.
Our sad situation was helped by the warmth and understanding shown to us all. We welcomed your advice and in particular the attention to detail by the lovely Ann, the items in your complimentary pack were well received by family unable to attend. ( Owing to Covid.)
Dave and I would like to thank the team at Hollowell’s for providing a sensitive and supportive service in response to the death of our beloved auntie, Mary. From start to finish, you were professional, sensitive, and so supportive, thank you.Thank you for the beautiful orchid received last week, again, an unexpected extra that gave closure to what could have been a stressful time, if it wasn’t for Hollowell’s looking after us so well.
From the bottom of our hearts, thank you!
I just wanted to pass on my heartfelt thanks to you and all of your colleagues at Hollowells for the amazing job you did with the whole process. The service was the perfect way to say goodbye to our dear Nan.
A special mention to the ladies at the Beech Avenue branch who were brilliant with all of us that came to view Nan on multiple occasions, their compassion and empathy really meant a lot.
Sera & I would like to thank the whole team at Hollowells for ensuring that Grahams funeral was just as we wanted it together with some of Graham wishes. In particular we would like to thank Ann for her all her help from the start and after the funeral. We would also like to thank Keith for his continued patience in ensuring that the service sheet was just how we wanted it .
Thank you once again.
I’d like to thank you all at Hollowells for helping to arrange the funeral service for my late husband Steve on 14th January.
During such a sad and difficult period for me it was most comforting to know that Steve was in such loving and caring hands.
From the initial discussions through to the Service on the day, everything was provided with kindness and professionalism – this made a huge difference and I shall remember it forever.
Please also pass on my warm thanks to Rev Martin Swan for a lovely send off from a fellow Chelsea supporter – Steve would have appreciated this so much.
Many, many heartfelt thanks,

We are pleased to announce the opening of our new Serenity Suite at Beech Avenue. The Serenity Suite can be [...]
Hollowells Limited are an independent and family-owned funeral Directors based in Northampton. We are looking for empathetic, compassionate people to [...]
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