I just wanted to drop you a note to say how impressed everyone was with the professionalism you and your fellow workers showed on Tuesday. From initial contact with you, Chloe, we felt a great weight had lifted from our shoulders. You gently and subtly guided us down a path which led to the best possible day Mum could ever have had under the circumstances. You are extremely friendly and approachable, and your experience and knowledge is invaluable. It's the little touches that make the difference too, like your guys directing the traffic from the churchyard, as an example. You went out of your way to accommodate every request, and gave us all a day we will never forget.