When a loved one passes away, there are so many things to do such as dealing with the estate. When it comes to arranging a funeral, it’s not something that I wanted to face. My wife had previously used Hollowells for her mother’s funeral (which they did brilliantly) so I decided to engage the services of Hollowells to handle my mother’s funeral. From the very first phone call, Hollowells demonstrated a level of empathy that convinced me that I had made the right choice. When I visited their main office with what felt like the weight of the world on my shoulders, I came out feeling relaxed and reassured. For this, I have to thank the wonderful Amy. She understood the emotional turmoil and grief I was going through. She reassured me that she would take care of the funeral arrangements. True to her word, she arranged everything leaving me to focus on other issues. I was kept advised of all developments. Amy and her team pulled out all the stops to ensure that everything went very smoothly. Amy was there at all times providing much needed support and reassurance. I was provided with aftercare information and lovely orchids – a truly personal touch that even my wife said ‘now that’s a business that really does care’. Very rarely do I come across customer service that meets my expectations but in this case, Amy and her team exceeded my expectations. I couldn’t ask for better. A family run business with a heart that truly cares. A big thank from the bottom of our hearts to you all.