I just wanted to say thank you to you for all that your employees did for us.
To Colin and Jack who came to the house to transport her remains. They treated Jill with such dignity and respect. They understood our fears and concerns and did everything they could to accommodate our wishes. Colin even offered to stand with me a little while once they had put Jill in the vehicle, as I had suddenly become upset.
To Ann O'Neill who met with my Father in Law, Steve, and his sons for the initial chat. She was so good at reading their personalities and emotions so well, knowing that a bit of humour was appropriate, well placed and necessary at times. It really helped them to feel comfortable about the decisions they were making.
To Chloe who led the funeral on the day. Again, she was so good at reading us and making us feel relaxed and comfortable. Never rushing us. Allowing Steve to sit in one of the cars for as long as he needed after the funeral before going in to the pub because it had gotten too much for him.
I would like to recommend and thank all the staff at Hollowells. The kindness and professionalism they showed us as a family was outstanding.
Paul steered us through the day, taking away the stress.
Keith made lovely service sheets and was extremely helpful.
Thank you also to Tracey and the ladies on reception. I felt confident to call you, knowing you would answer any of my questions without me feeling "silly."
Thank you all again.
Everything went smoothly and Jane Gower did a lovely service. Everybody was really nice and put us at ease. As a family we have used Hollowells before as they do a good job. I've never thought of going anywhere else.
Hollowells were great. Tracey Taylor was very kind, thoughtful and helpful. I have used Hollowells before and would thoroughly recommend them.
I am writing to you as the head of your wonderful business to let you know about my experience of your services.
From the moment my Mum was collected from her care home in the small hours of the morning, I felt a sense of great comfort that she was in your care. The gentlemen who came could not have been kinder or more gentle, and I am so grateful for that. I was then put in touch with Amy who I feel is an extraordinary human being. I am sure that there are many who can make arrangements in this world, but very few who can do it with the sensitivity, consideration and genuine feeling that Amy does. I don’t think I will ever forget her. I absolutely knew that Amy wanted to best for me and the best for Mum because she listened so intently to me and she just understood. Amy gently guided me through, from all the decisions I needed to make to seeing Mum before her funeral. The trust that a family put in a funeral directors to care for their loved one is a unique one, and it is unthinkable to even wonder momentarily if that person might not be being treated as you would hope. I truly believe that Amy cared what my Mum wanted and how she liked to be treated - and she knew how to carry that out. That is a rare gift indeed, and I appreciate how seamless and how extraordinarily kind Amy made the process.
Sadly Amy had another family to look after during Mum’s funeral, so David was with us. What a lovely, respectful, calm man he is, he was an incredible support to us all through the funeral service.
The gentlemen who carried Mum’s coffin were also faultless - such professionalism, and again, I am very grateful indeed for that.
Amy’s words and actions will stay with me forever. It is very important to me that you know that her service is way over and above any expectations I could ever have had ( and I can be a tough one to please!). Your organisation in general is amazing and I could not have asked for more. For a daughter to be able to say that about her very very special mother’s funeral arrangements is astonishing, and I congratulate you on all the training and preparation that goes into making this happen.
We were so pleased with your company. Everything was dealt with such personal care. We felt cherished.
The Family would like to thank Ann and the Hollowell team for a lovely service.
We really liked the Reverend Malcolm Deacon who took the funeral for us and the lovely flowers from The Secret Garden in East Hunsbury.
It was brilliant. I can't fault Hollowells
The service was lovely. Hollowells were great. Nothing could be faulted and Judy Evans was absolutely brilliant. It was outstanding.
It was beautiful, so many people have said so.